Getting a GP

To be seen by a GP you have to register with their practice.
You can get a list of GPs in Wolverhampton from:
Wolverhampton Health and Community Care Information Service,
10 King Street, Wolverhampton, WV1 1ST
Telephone 01902 831831
Or you can find out where there are GP surgeries near you that are accepting new NHS patients on the

NHS website>>

Or by contacting Wolverhampton City’s Primary Care Trust (PCT),
Coniston House, Chapel Ash, Wolverhampton, WV3 0XE
Or Telephone 01902 444888 and ask for Patient Data.
A surgery may refuse to accept you as a patient, if you do not live in their area, or if they have

closed their list of patients.
Where a surgery does refuse to accept you, they must have reasonable grounds for doing so, which do

not relate to race, gender, gender identity, social class, age, religion, sexual orientation,

appearance, disability or medical condition, and they have to give you their reasons in writing.

 

Changing your GP

You have the right to change your Doctor without giving a reason.

However, you may find it difficult to find a new doctor, because many have a full list of patients, and may not be taking on new patients.

You should notify your old surgery when you have registered with a new one.

The process is the same as above.

NHS Direct

NHS Direct is a telephone/textphone service, staffed by nurses and advisors.

They can give you advice on particular conditions, as well as giving advice on what to do if you feel ill.

When you call you must give them your name, address, telephone number, and doctor.

They will ask you about your symptoms, when they started what you have taken or done already to try to feel better, and any medical conditions you may have.

They will advise you on whether to see a doctor or go to a chemist or what you can do to feel better.

Telephone: 0845 4647

Textphone: 0845 606 4647

Website: www.nhsdirect.nhs.uk

GP Out of Hours Service

 

If your GP surgery is closed, you can get urgent out-of hours medical help from Wolverhampton Doctors on Call.

This is only available if your problem is urgent and you cannot wait until your GP surgery is open.

The service runs and runs between 6.30pm and weekdays and all day on weekends and Bank Holidays.

You may be referred to the walk-in Phoenix Centre in Parkfields, where you will be seen and treated by the appropriate health professional.

Phoenix Centre Phoenix Health Centre, Parkfield Road, Parkfields, Wolverhampton WV4 6ED

Telephone:0845 1451800

 

Phoenix Centre

The Phoenix centre is a walk-in centre in Parkfields that can be reached by bus - the 526 stops outside.

The 558 stops on the Dudley road (about 100m away), and there is accessible parking.

The service is open 10am-7pm Monday to Friday, and 9.30am-4.30pm Saturday, Sunday and Bank Holidays.

You may be referred there by the out-of-hours GP service, or you can use it as a walk in service, for the following:

 

• minor cuts, bruises, burns, scalds, head injuries, or insect bites

• muscle and joint injuries such as strains and sprains, back pain, tendonitis

• coughs, colds and flu-type symptoms

• headache and dizziness

• stomach ache, indigestion, constipation, vomiting and diarrhoea

• ear, nose and throat problems including minor infections, sore throats, earache

• eye problems such as conjunctivitis and styes

• skin complaints including rashes, minor allergic reactions, scabies, head lice, nappy rash

• genito-urinary complaints

• pregnancy testing/advice and referral, the ‘morning-after’ emergency contraception pill, sexual health/lifestyle advice

PALS

PALS will help you if you need advice or have a problem concerning medical service.
The Primary Care Trust (PCT) deals with things like GPs, dentists, pharmacies, opticians, walk-in health centres, and West Park Hospital.

If you need help with a matter concerning the Primary Care Trust, you should contact PALS:
PALS, Wolverhampton City Primary Care Trust. Coniston House, Chapel Ash, Wolverhampton, WV3 0XE
01902 445378
PALS@wolvespct.nhs.uk